FAQ'S

Q. How can I track my order?
A. Please allow 2 – 3 business days after your order is placed for tracking information to be updated and appear on your order, you should receive email with your tracking number once your order has shipped.
Q. What shipping carrier will deliver my order?
A. Brilliant Shops Currently fulfills orders via FedEx, please note we cannot request a particular service for your orders delivery
Q. How long will it take to receive my order?
A. Although delivery varies based on location, please allow 5 – 10 business days for your order to arrive, please note that orders place in evening hours, weekends or holidays will not begin to be processed until the following business day.
Q. Do you ship outside of the US?
A. Currently Brilliant Shops only processes orders and ships within the US
Q. Where do you ship from?
A. Brilliant Shops fulfills and ships orders from California
Q. What Is your return policy?
A. Brilliant Shops accepts returns on items purchased within 60 days or date order has been placed, please see our full return policy here.
Q. How long does it take to process a return?
A. Typically returns take form 7 – 15 business days to be process and for refund to reflect on original form of payment.

Q. How do I make a return?
A. returns are easy and simple with Brilliant Shops, please follow the instructions for smooth returns here.

 

 

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